|
COG
|
EOpriv Discussion |
|||||||||
| |
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index] Re: EOpriv: Transforming Russian Enterprise
John Simons: Thank you for your insightful paper. I was a part of a human resource delegation which we\nt to the old Soviet Union about a year before the collapse. Also, about two years ago I hosted a Ukranian female sewing factory owner. Her story was similar to what you report unpaid employees and no market for her beautiful products. I think we may have helped her to create more of a customer focus, but we lost track of each other. I am very surprised at the extent to which old businesses have been responsive to privitationand ownership. Also that unions have begun to relinquish control to employees.One of my favorite recollections of how the union control was pretty complete was the bragging by a union official that they controlled the factory manager, who I believe was also a union member. The claim was that if he was not what the union wanted,they could kick him out of the union take away vacations daccha health insuranced etc. It sounds like the new Russia is still willing to take management on.
Your comments about customer satisfaction and quality also are suprising in the old industries. My favorite example about the old planned economy was the toilet paper industry. Threre was an other industry which made toilet paper holders. However, the toilet paper had no hole into which the holder could be inserted. I think this was in Kiev. Also, there was the bra industry. Russian women hated the home manufactured ones. In the hotel industry full employment was helped by the key ladies, who set on each floor and kept the key when the guest went out. In at least one hotel there was a heavy ball attached to the key. This was an added inducement to surrender it. The one breath of fresh air was the new enterprises which were customer focused and market driven. The tour company whic handled our trip was an example. It was founded be the brightest and best of the old state owned tour company. We also visited a school where the students, all were under 40 were learning to manage with a customer focus. I haave not added anything of value. However, it was valuable to read your speech. It sounds too that at least some Russiians, like those we met on the black market, are working for change. Are the little old w;omen with their bags still spending so much time going from store to store to find today's supper? Thank you again. Don Ward >From: Dan Bell MSN Photos is the easiest way to share and print your photos: Click Here
|